OVERVIEW
This website is operated by Reflex Studio Limited, a company incorporated in England and Wales (company number 01368091), whose registered office is at Reflex House, Bells Yew Green, Tunbridge Wells, Kent TN3 9BQ.
Throughout the site, the terms “we”, “us” and “our” refer to Reflex Studio Limited. Reflex Studio Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including (without limitation) users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any of the services.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – GENERAL TERMS AND CONDITIONS
By agreeing to these Terms of Service, you represent that you are 18 years of age or over.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including, but not limited to, copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of our Services.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your details (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 2 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
We will endeavour to display and describe as accurately as possible the Services which appear on this website, but we do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.
We have made every effort to display as accurately as possible the colours and images of the products that appear at our store. We cannot guarantee that your computer monitor's display of colour will be accurate.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, delivery charges, transit times and availability.
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
SECTION 3 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 4 – PLACING AN ORDER
You may place an order by completing an Order Form on our website, or by contacting us on 01892 752885, between the hours of 09:00 and 17:00 Monday to Friday.
By placing an Order, you make an offer to us to purchase the Products you have selected in these terms and conditions. We may or may not accept your offer, at our discretion.
If we accept your Order, we will notify you of our acceptance by issuing an Order Confirmation. We will send your Order Confirmation to you by e-mail, provided you have indicated an e-mail address on your Order Form. Otherwise we will send the Order Confirmation by post. The Order Confirmation will be effective on sending. If we cannot accept your Order, we will attempt to contact you by email or telephone or post.
SECTION 5 – ARTWORK
You confirm that you have read and understood our artwork requirements as outlined in our artwork guides, downloadable from our website. Reflex Studio Limited will not be held responsible for sub-standard printing, pixellation or other printing defects relating to you failing to follow our requirements or submitting artwork that is below our recommended dpi resolution.
We will send a pdf proof with each order. If you require a hard copy proof, an additional charge of £25.00 per proof will be required. If you decide to make alterations to your artwork, change the design, or provide new artwork, you will be charged a minimum of £10.00 + VAT to cover our setup fees.
Once this proof has been approved by you we will continue with the order. If you wish to cancel the order once approval has been granted we reserve the right to charge in accordance with our Cancellations section.
SECTION 6 – DELIVERY
We will deliver your Products to the delivery address as shown on your Order Confirmation, providing the delivery address is in mainland England. We reserve the right to add delivery costs for deliveries outside of mainland England which we will agree upon before order confirmation.
We will endeavour to manufacture your Products within 14 working days of the date of issue of your Order Confirmation.
Estimated Product manufacture times which may be given at the time of placing an Order are estimates only and do not equate to delivery times. Actual Product manufacture times may take longer than 30 days from the confirmation of your Order, and if your Order is complicated or is high volume, you agree that we may take more than 30 days to complete your Order. If you have ordered several Products at one time, we may deliver such Products on different days.
Title to and risk of loss in your Products will pass to you on despatch of the Products from our company’s premises, providing full settlement has been made for the Products. Reflex Studio Limited accepts no responsibility for loss of Products while in transit with the postal system(s) or courier companies.
SECTION 7 - CANCELLATIONS
Orders may be cancelled at any time before the Order has been approved, via email and without charge. Once the artwork has been approved we reserve the right to charge for the work that has been produced up until the cancellation date/time.
SECTION 8 – PAYMENTS
All Prices stated include UK VAT if applicable. The Buyer shall be responsible for any other taxes outside mainland England to which the goods are sent.
Payment must be made by credit card, debit card or through PayPal at the time of placing an Order which is accepted by us. Payment in full will be taken at this time and the Contract will be in force.
You undertake that all details provided to us for the purpose of the Order and its delivery will be correct and that the chosen method of payment is the property of the Seller and that sufficient funds or credit facilities are available to cover the full cost of the Goods ordered. You must pay in the currency indicated on our website.
SECTION 9 – RETURNS AND REFUND POLICY
A refund may be available for Faulty Goods, if notice is given at the earliest opportunity after you have discovered a fault or defect (provided that you shall be deemed to have inspected the Goods as soon as reasonably practicable after delivery and in no case longer than 7 days after receipt).
Notice of faulty goods must be given in an email to printstore@reflex-print.co.uk, whereby we will organise collection of the faulty goods.
If we are in agreement that the goods are faulty, we will agree to refund you or to resupply the goods.
You may not return goods and claim a refund if the goods concerned are damaged or used (fully or partly).
For the avoidance of doubt, save in respect of faulty or defective goods, nothing in these Terms of Service shall give you rights of cancellation in regard to the goods which, by their nature have been made to the your specifications or clearly personalised.
A refund will be made within 14 days of the full value of the order less any additional charges.
SECTION 10 - OPTIONAL TOOLS AND THIRD-PARTY LINKS
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
SECTION 11 - PERSONAL INFORMATION
We may disclose your personal data:
- If we sell our business;
- In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.
- We may also disclose aggregate statistics about visitors to our website [customers and sales] in order to describe our services to prospective partners [advertisers, sponsors] and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
SECTION 12 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Reflex Studio Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 13 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Reflex Studio Limited, Bells Yew Green, Tunbridge wells, KEN, TN3 9BQ, United Kingdom.
SECTION 14 - CONTACT INFORMATION
Queries about the Terms of Service should be sent to us at printstore@reflex-print.co.uk. or you can contact us by telephone on 01892 752885.
